Warranty

Warranty Coverage

Renniks Group is committed to providing customers with high-quality publications and accessories under the Renniks and Lighthouse/Leuchtturm brands. We stand behind the quality of our products and are pleased to offer a two-year (24-month) warranty against defects in materials or workmanship.

Terms and Conditions

1. Duration of Warranty

  • This warranty is valid for 24 months from the date of purchase.

  • Please retain your proof of purchase, as it is required to confirm warranty eligibility.

2. Coverage
This warranty applies to defects in materials and workmanship that occur under normal, intended use of Renniks and Lighthouse/Leuchtturm products.

3. Exclusions
This warranty does not cover:

  • Damage caused by misuse, neglect, accidents, or improper handling.

  • Normal wear and tear, including fading, scuffing, or general deterioration from regular use.

  • Damage caused by exposure to moisture, chemicals, corrosive substances, or extreme environmental conditions.

  • Damage resulting from unauthorised repairs, alterations, or modifications.

4. Warranty Claim Process
If you believe your product has a defect covered by this warranty:

  • Complete the warranty claim form on this page.

  • Provide proof of purchase, a description of the issue, and clear photos of the defect.

  • Our Customer Service team will review your claim and advise the next steps.

  • If your claim is approved, we will repair or replace the product at no cost, at our discretion.

5. Shipping Responsibilities

  • If a product return is required, the customer is responsible for shipping the item to our service centre.

  • Renniks will cover the cost of return shipping for any repaired or replaced product.

6. Limitation of Liability
To the extent permitted by law, Renniks Group’s liability under this warranty is limited to the repair or replacement of the product. We are not liable for any indirect, incidental, or consequential loss or damage.

7. Australian Consumer Law
This warranty is provided in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Contact Information

For all warranty claims or enquiries, please complete the claim form on this page.

Renniks Group Pty Ltd
ABN 31 002 213 532

We thank you for choosing Renniks and Lighthouse/Leuchtturm products, and we are confident this warranty provides peace of mind with your purchase.

Sincerely,
Customer Service Team
Renniks Group

Warranty Claim Form

Name
Address

Product Details

MM/DD/YYYY
e.g. Cherry Creek Store, Cherry Creek
Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.
e.g. receipts, photos, etc.
Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.
Upload photograph of the problem

Authorizations

Terms and Conditions
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